Digitising Indias hospitality quotient

Digitising Indias hospitality quotient

The Indian hospitality industry is switched on in following the latest trends and software solutions. It is increasingly digitising processes to improve housekeeping and glitch recovery, however there is still a lot of work to be done with regards to usage of software to its full potential to save time and money for hoteliers and improve guest service.Knowcross provides a range of products that are designed to improve the guest experience, whilst saving hoteliers time and money in labour costs. Our products can be used collectively, or hoteliers can choose to purchase modules most suitable for their requirements.KNOW Service enhances staff productivity by streamlining communication, ensuring that guest requests are relayed to the right person. This minimises delays, creates accountability and increases adherence to service standards, leading to improved rankings and positive reviews on travel websites. KNOW Housekeeping automates daily housekeeping activities, resulting in a faster turnaround of rooms, eliminating 90 per cent of room coordination and reducing guest wait time. It is often used in co-ordination with KNOW Inspection, which replaces the traditional paperbased checklist and enables all room inspections to be conducted from a smartphone.KNOW Glitch empowers hotel managers with knowledge about guest service issues and related costs. Detailed reports are easy to generate and allow hotel executives to track exactly how much money is lost and time spent from customer complaints. KNOW Mobile gives hotel managers the freedom to manage their hotel whilst on the move. The mobile app can be used to register and manage jobs, access guest lists, housekeeping data, reports and other information.Hotel management software assists with boosting workforce productivity, particularly with housekeeping, by replacing manual processes with software. For example, a housekeeping supervisor would have to manually track the status of each room, whereas our software enables real-time data and tracking.Housekeeping staff would be able to notify the supervisor that the room has been cleaned via their smartphone device, which is linked to the rest of the property management system and will update all records automatically.Software can help to improve hotel rankings on travel websites, as the software makes dealing with glitches and customer complaints a more timely and efficient process, thus resulting in happier guests.It also helps hotels to become more eco-friendly and environmentally responsible. For example, our KNOW Housekeeping product can be programmed to notify housekeeping staff to change bedsheets and towels every other day as per the guest's request, hence saving on laundry costs and reducing chemical emissions.The time-saving element of our software is key to helping hotel owners save money on labour costs, as fewer staff are needed. It saves around 300 seconds on average per job, which translates to monetary savings of thousands every month. The reduction of physical reports and checklists through the use of our software also makes a huge difference towards saving money on paper and ink, which is an often overlooked additional cost.Another major area in which Knowcross software helps hotels save money is in compensation costs. In this age of customer activism, glitches come with a heavy price, and even more so if they go unnoticed and unattended. KNOW Glitch notifies hotel managers about guest complaints immediately, allowing them to act instantly, reducing the damage.The software can also be programmed to avoid repeat glitches, saving the hotel money in terms of guest compensation.With leading hotel chains continually opening up all over India, not just in Delhi, the Indian hospitality industry is thriving. As India increasingly grows in the international trade market, people are travelling to India for business more than ever, therefore high quality hotels with world-class service are needed to meet the demand.Tourism in India is also seeing a steady growth, and by 2025, tourist figures are expect to hit 15.3 million. Employing hospitality software is an essential component towards driving the India hospitality industry forward to become world-leading in the next decade.

Nikhil Nath is the founder and chief executive of Knowcross, a global hotel management software company. Knowcross products are used by leading hotel chains across the world including Rosewood, Kempinski, Oberoi, Radisson, Corinthia, SixtyHotels and Taj.

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